Section 1: General Terms & Conditions

Updated : 24th October 2026

Applies to all Skatrium users, including organisers, Skate DJs, Skate Shops, and general users.

1. Introduction

These Terms govern your use of the Skatrium platform ("Skatrium", "we", "us", "our"), including the website and mobile application.

By accessing or using Skatrium, you agree to these Terms. If you do not agree, you must not use the platform.

2. About Skatrium

Skatrium is a digital marketplace and promotional platform for:

Roller-skating events
Event organisers
Skate DJs
Skate-related retail merchants

Skatrium operates as a technology platform and marketplace facilitator only.

Unless expressly stated, Skatrium:

Does not organise or host events
Does not employ or represent DJs
Does not manufacture goods
Does not act as the merchant of record for independent sellers

Contracts for events, DJ services, or product purchases are formed directly between users and the relevant organiser, DJ, or merchant.

3. Marketplace Role Clarification

Where transactions occur via the platform:

Payments for event tickets, products and (where offered) DJ services are processed by Stripe Payments UK Ltd and its affiliates (“Stripe”) directly into the organiser’s, DJ’s or merchant’s own Stripe account.

The organiser, DJ or merchant is the merchant of record for each sale, and their business name may appear on the buyer’s card statement.

Skatrium collects a platform fee (commission) on each sale, as set out in clause 6.3.

Skatrium is not responsible for fulfilment, delivery, performance, or product quality.

The relevant organiser, DJ, or merchant remains solely responsible for service delivery.

Organisers may alternatively link to an external ticketing website. Where they do, the purchase takes place outside Skatrium, and Skatrium has no involvement in, or responsibility for, that transaction.

4. Eligibility & Age Requirement

4.1 You must be at least 16 years old to create an account and use Skatrium. Skatrium is not intended for anyone under 16.

4.2 To register as an organiser, Skate DJ or merchant, take out a paid subscription, or sell anything through the platform, you must be at least 18 years old.

4.3 By using Skatrium, you confirm that you meet the applicable age requirement. Skatrium reserves the right to suspend or remove any account where this requirement is not met.

4.4 To receive payments through the platform, organisers, DJs and merchants must be at least 18 years old and must also meet Stripe’s own eligibility and verification requirements.

5. User Responsibilities

You agree to:

Use the platform lawfully
Provide accurate account information
Accept that participation in events or purchases is at your own risk
Contact the relevant organiser, DJ, or merchant directly regarding disputes

You must not:

Post illegal, defamatory, or abusive content
Manipulate reviews
Engage in fraud or scams
Attempt to bypass platform payment systems, including arranging to take payment off-platform for a sale introduced through Skatrium in order to avoid the platform fee

6. Payments & Fees

Skatrium may charge:

Subscription fees
Featured listing fees
Promotional fees
Commission on sales (the “Platform Fee”, see clause 6.3)
Transaction processing fees

All fees:

Must be paid in full and on time
Are exclusive of VAT unless stated
May be amended with reasonable notice

Failure to pay may result in suspension of listings or storefronts.

Payments are processed by secure third-party providers. Sales of event tickets, products and DJ services are processed by Stripe. Subscriptions are processed by the Apple App Store or Google Play Store. Skatrium does not store your full card details.

6.1 Free Trials

Where Skatrium offers a free trial period, the following applies:

The length of the free trial will be clearly stated at the point of sign-up.
No payment will be taken during the free trial period.
At the end of the free trial, your subscription will automatically convert to a paid plan at the applicable rate, unless you cancel at least 24 hours before the trial ends.
You may cancel at any time during the free trial without charge, via your Apple ID subscription settings (App Store) or your Google Play subscription settings (Google Play).
Any unused portion of a free trial is forfeited when you purchase a paid subscription.
Free trials are limited to one per user. Skatrium reserves the right to modify or withdraw free trial offers for new users at any time, without affecting trials already in progress.

6.2 Subscription Auto-Renewal

Subscriptions are purchased through the Apple App Store or Google Play Store and are billed on a recurring basis (monthly, quarterly, bi-annually or annually, as selected at sign-up).

Your subscription will automatically renew at the end of each billing period at the then-current rate, unless cancelled at least 24 hours before the end of the current period.

App Store subscriptions: payment is charged to your Apple ID account at confirmation of purchase, and your account will be charged for renewal within 24 hours before the end of the current period. You can manage or cancel your subscription in your Apple ID account settings after purchase.

Google Play subscriptions: payment is charged to your Google Play account. You can manage or cancel your subscription in your Google Play subscription settings.

Subscriptions cannot be cancelled from within the Skatrium app. Cancellation takes effect at the end of the current billing period, and you will keep access until then. No partial refunds will be issued for unused time, except where required by law.

6.3 Platform Fee
Skatrium charges a Platform Fee of 5% of the total value of each event ticket, product or DJ service sold through the platform.

The Platform Fee is deducted automatically at the point of sale. The remaining balance, less Stripe’s processing fees, is paid into the seller’s Stripe account.

Skatrium may change the Platform Fee percentage. We will give organisers, DJs and merchants at least 30 days’ notice of any change, and changes will not apply to sales already completed.

The Platform Fee is separate from, and in addition to, any subscription, listing or promotional fees.

6.4 Stripe Processing Fees
Stripe charges its own processing fees on each transaction. These fees are set by Stripe, are charged to the seller’s Stripe account, and are not collected or controlled by Skatrium.

Stripe’s fees may vary depending on card type, currency and the buyer’s location. Sellers should review Stripe’s current pricing at stripe.com.

6.5 Stripe Accounts & Payouts

To sell through the platform, organisers, DJs and merchants must create and maintain their own Stripe account, connected to Skatrium.

By doing so, sellers agree to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (together, the “Stripe Terms”). Skatrium is not a party to the seller’s agreement with Stripe.

Payout timing, account verification, holds, reserves and account restrictions are determined by Stripe. Skatrium is not responsible for any delay or suspension of payouts by Stripe.

Sellers authorise Skatrium to share relevant account and transaction information with Stripe for the purpose of processing payments.

7. Refunds Policy

7.1 Platform Fees

Fees paid directly to Skatrium (promotional upgrades, listing fees) are non-refundable except where required by law.

Subscriptions purchased through the Apple App Store or Google Play Store are subject to Apple’s or Google’s own refund policies, and refund requests must be made to them directly.

Goodwill refunds may be issued at Skatrium's sole discretion and: are case-by-case, do not create precedent, and do not establish entitlement. Statutory rights, including those set out in clause 7.3, remain unaffected.

7.2 Consumer Cooling-Off Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may have the right to cancel a subscription within 14 days of purchase (the “cooling-off period”) without giving a reason.

However, by accessing or using any paid feature of the platform immediately after purchase, you expressly request that the service begins during the cooling-off period. You acknowledge that your right to cancel will be lost once the service has been fully performed. If you cancel during the cooling-off period before full performance, you may be charged a proportionate amount for the service already provided.

Subscriptions are processed by Apple or Google, so cancellation and refund requests within the cooling-off period must be made to them directly, in line with their refund policies. If you need help, contact us via the Contact Us link on the Skatrium app or website.

7.3 Event Tickets & Product Sales

Skatrium is not the organiser or seller of third-party events or goods.

When a user purchases:

An event ticket → the contract is with the organiser
Merchandise → the contract is with the merchant
DJ services → the contract is with the DJ

Refunds must be handled by the relevant provider in accordance with their policies and applicable law. Refunds are issued from the seller’s Stripe account. Skatrium may assist in facilitating refunds but is not legally responsible for issuing them unless required by law.

Where a sale is refunded, the buyer receives the refund from the seller. Skatrium may retain the Platform Fee on refunded sales, except where the refund is due to an error by Skatrium. Stripe’s processing fees are generally not returned by Stripe on refunds, and any such cost is borne by the seller.

7.4 Chargebacks & Payment Disputes

If a buyer disputes a payment with their card provider (a “chargeback”), the dispute is handled between Stripe and the seller. The seller is responsible for responding to the dispute and for any disputed amount, dispute fees or losses that result.

8. Data Protection & Privacy

Skatrium processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using the platform, you acknowledge that your personal data will be collected and processed as described in our Privacy Policy, which is available at www.skatrium.com/privacy-policy.

Our Privacy Policy forms part of these Terms and explains: what data we collect and why, how we use and store it, your rights as a data subject, and how to contact us with data-related queries.

Payment information is collected and processed directly by Stripe, Apple or Google as applicable, in accordance with their own privacy policies. Skatrium receives only limited transaction information, such as payment status, amount and the last four digits of a card.

You agree not to upload or share personal data of third parties without their consent.

9. Limitation of Liability

To the fullest extent permitted by law, Skatrium is not liable for:

Event cancellations or changes
Personal injury at events
DJ performance disputes
Defective products
Shipping failures
Delays, failures, holds or errors in payment processing or payouts caused by Stripe, Apple, Google or any banking provider
Chargebacks, payment disputes or fraudulent transactions between buyers and sellers
Loss of profits or business interruption
Indirect or consequential losses

Where liability cannot be excluded, Skatrium's total liability is limited to the amount paid directly to Skatrium in the preceding 12 months (including any Platform Fees received).

Nothing excludes liability where unlawful to do so.

10. Account Suspension

Skatrium may suspend or remove accounts that:

Breach these Terms
Provide false information
Pose safety risks
Engage in fraud or unlawful conduct
Have their Stripe account restricted or closed, or have an excessive rate of chargebacks or refunds

11. Intellectual Property

All Skatrium branding, software, design, and proprietary content remain our intellectual property.

Third parties retain ownership of their uploaded content but grant Skatrium a non-exclusive licence to display and promote it within the platform.

12. Complaints & Dispute Resolution

12.1 If you have a complaint, please contact us in the first instance by clicking here. We aim to acknowledge complaints within 5 business days and resolve them within 28 days.

12.2 Where a dispute cannot be resolved informally, both parties agree to attempt mediation before commencing legal proceedings.

12.3 Nothing in this clause prevents either party from seeking urgent injunctive or other interim relief from a court of competent jurisdiction.

13. Changes to Terms

We may update these Terms from time to time. Continued use of the platform constitutes acceptance of the updated Terms. Changes to the Platform Fee are covered by the notice period in clause 6.3.

14. Governing Law

These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Section 2: Organiser Agreement

In addition to Section 1, organisers agree:

1. Accuracy

All event listings must be accurate and promptly updated.

2. Responsibility for Events

Organisers are solely responsible for:

Safety and crowd management
Venue compliance
Insurance coverage
Staffing and equipment
Ticket fulfilment
Refund processing
Customer communications
Responding to chargebacks and payment disputes

Skatrium does not assume liability for event operations.

3. Insurance Requirement

Organisers must maintain appropriate public liability insurance and comply with applicable regulations.

4. Ticket Sales & Payments

Organisers who sell tickets through Skatrium must have a connected Stripe account and agree to the Stripe Terms. Ticket income, less the 5% Platform Fee and Stripe’s processing fees, is paid to the organiser’s Stripe account.

Organisers are responsible for setting ticket prices, for any VAT or taxes due on their ticket sales, and for keeping their Stripe account in good standing.

Organisers who use an external ticketing website instead do not need a Stripe account, and no Platform Fee applies to those external sales.

5. Indemnity

Organisers agree to indemnify Skatrium against claims arising from:

Event-related injury
Contractual disputes
Regulatory breaches
Refunds, chargebacks and payment disputes relating to their events

Section 3: DJ Agreement

DJs are independent professionals. Skatrium does not employ, manage, or guarantee DJs.

DJs are responsible for:

Performance delivery
Equipment
Insurance (where applicable)
Compliance with local laws
Contractual agreements

DJs indemnify Skatrium against claims arising from service delivery.

Section 4: Merchant (Shop) Agreement

1. Independent Status

Merchants operate independently. Skatrium facilitates listings and payments but is not the seller of record unless explicitly stated.

2. Merchant Responsibilities

Merchants are responsible for:

Product safety
Accurate descriptions
Fulfilment and shipping
Returns and refunds
Compliance with consumer protection laws
Responding to chargebacks and payment disputes
Any VAT or taxes due on their sales

3. Prohibited Products

Merchants must have a connected Stripe account and agree to the Stripe Terms. Sale proceeds, less the 5% Platform Fee and Stripe’s processing fees, are paid into the merchant’s Stripe account. Each checkout is with one merchant only.

4. Indemnity

Merchants agree to indemnify Skatrium against claims arising from:

Defective products
Consumer disputes
Regulatory violations
Refunds, chargebacks and payment disputes relating to their sales